do111 Terms and Conditions

Welcome to the do111 platform. These Terms and Conditions ("Terms") form a legally binding agreement between do111 ("Company", "we", "us") and the user ("you", "your"). By accessing the do111 website or creating an account, you are considered to have agreed to all of these terms.

It is your responsibility to read and understand these terms thoroughly. If you have any objection to any term, please refrain from using do111.

1 General Terms

do111 is an online gaming platform that provides casino games, slots, live casino, and sports betting services. This platform is operated specifically for adult users in Bangladesh.

1.1 Scope of Services

do111 provides the following services:

• Online slot games and table games
• Live dealer casino games (including Evolution Gaming and Ezugi)
• Sports betting — cricket (BPL, IPL, T20 World Cup), football (FIFA), kabaddi, and more
• Fishing games and arcade games
• Bonus and promotional offers
• VIP loyalty program

1.2 Eligibility Requirements

You must also confirm that:

• You are legally competent and have the right to enter into this agreement.
• You will have only one account registered in your own name.
• You are the legitimate owner of the funds you deposit.
• Online gaming is not legally prohibited in your area.

2 Account Registration

2.1 Registration Process

To register with do111, you must provide accurate and complete personal information. Providing false information may result in account cancellation.

2.2 Identity Verification (KYC)

do111 may request documents to verify your identity at any time. Required documents may include:

• National ID card (NID) or a copy of your passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method (bKash, Nagad, or Rocket account details)

Withdrawals may be held until the required verification is completed.

2.3 Account Security

You are fully responsible for the security of your account. Do not share your password with anyone. If you suspect unauthorized access, contact support immediately.

3 Deposits and Withdrawals

3.1 Deposit Terms

do111 accepts funds through payment methods commonly used in Bangladesh. The minimum deposit amount across all methods is ৳500.

Supported deposit methods:

• bKash — Mobile financial service
• Nagad — Postal department mobile banking
• Rocket — Dutch-Bangla Bank mobile banking
• Upay — UCB Bank mobile banking
• Bank Transfer — Direct transfer from bank

3.2 Withdrawal Terms

The following conditions apply to withdrawals:

• Withdrawals can only be made using the same method that was used to deposit.
• Withdrawals may be held if the wagering requirements on a bonus have not been met.
• Unusual transaction activity may require additional time for verification.
• do111 reserves the right to temporarily suspend any withdrawal for fraud prevention purposes.

3.3 Currency

All transactions on do111 are conducted in Bangladeshi Taka (BDT / ৳). Applicable exchange rates will apply for any foreign currency conversion.

4 Bonuses and Promotions

4.1 Welcome Bonus

4.2 Bonus Terms

• Wagering must be completed within the set time limit to claim the bonus.
• Wagering requirements apply to the total of the bonus and deposit amount.
• Multiple bonuses cannot be used at the same time.
• do111 reserves the right to withdraw any bonus at its discretion.
• If bonus abuse is suspected, the bonus may be cancelled.

4.3 VIP Loyalty Program

The do111 VIP program has three tiers:

5 Betting and Gaming Rules

5.1 General Gaming Rules

• All bets are final and cannot be changed after the result is announced.
• If a game is interrupted due to a technical error, do111 will determine the next course of action.
• In the event of a dispute over a game result, do111's system logs will be considered the final proof.
• The Random Number Generator (RNG) provided by game providers (Pragmatic Play, NetEnt, Microgaming, Spribe, etc.) determines the outcome of all games.

5.2 Sports Betting Rules

• If the odds change after a bet is accepted, the odds at the time of acceptance will apply.
• If a match is cancelled or abandoned, the stake will be returned.
• do111 reserves the right to reject any bet before a match begins.
• For accumulator bets, all selections must be correct to receive the full winnings.

5.3 Maximum Win Limit

do111 reserves the right to set a maximum win limit on a single bet or session. Winnings above the set limit may be adjusted in accordance with the applicable policy.

6 Prohibited Activities

The following activities are strictly prohibited:

7 Account Closure and Suspension

7.1 Account Closure by do111

do111 may suspend or permanently close any account for the following reasons:

• Any violation of the terms and conditions
• Failure to complete KYC verification or providing false information
• Extended period of inactivity
• Concerns related to financial security
• Instructions from law enforcement authorities

7.2 Account Closure by User

You may request to close your account at any time through support. Please withdraw all valid balance before closing the account.

7.3 Account Recovery

To recover an accidentally closed account, contact [email protected]. do111 will review the request and make a decision.

8 Responsible Gaming

do111 takes responsible gaming very seriously. We believe gaming is a form of entertainment, not a source of income.

8.1 Self-Control Tools

do111 provides the following tools for users:

• Deposit Limit: Set daily, weekly or monthly deposit limits
• Bet Limit: Set a maximum amount for a single bet
• Session Limit: Set the maximum time you can play in one session
• Self-Exclusion: Temporarily close your account for a set period

8.2 Signs of Problematic Gaming

If you experience any of the following signs, please contact support:

• Placing larger bets to try to recover lost money
• Unable to stop gaming even when trying
• Hiding gaming from family or friends
• Financial or personal problems caused by gaming

9 Privacy & Data Protection

do111 gives the highest priority to protecting users' personal information. We use SSL encryption and modern security technology.

9.1 Data Collection

We collect the following information:

• Personal information provided at the time of registration
• Transaction and gaming history
• Device and browser information
• Communication history (support tickets, chat)

9.2 Use of Information

Collected information is used for:

• Account verification and management
• Payment processing
• Fraud prevention and security
• Service improvement and personalisation
• Compliance with legal obligations

To read our full privacy policy, visit the Privacy Policy page.

10 Limitation of Liability

do111 strives to operate a safe and reliable platform, however liability is limited in the following areas:

• Loss of a game or bet due to internet disconnection
• Third-party technical failures (game providers, payment gateways)
• Issues with the user's own device or software
• Account information leaks caused by the user's own negligence
• Force majeure — natural disasters, war, government restrictions

11 Dispute Resolution

11.1 Filing a Complaint

For any dispute or complaint, first send a detailed description to [email protected]. Our support team will respond as quickly as possible.

11.2 Resolution Process

• After receiving a complaint, do111 will begin verification.
• A decision will be communicated after gathering the necessary evidence.
• In complex cases, third-party mediation may be sought.
• do111's final decision will be considered binding.

11.3 Game Result Disputes

In the case of a dispute regarding a game result, the system's server logs and the game provider's data will be considered the final evidence.

12 Changes to Terms

do111 reserves the right to change these rules and terms and conditions at any time. Continued use of the platform after any changes will be considered your acceptance of the new terms.

For significant changes, do111 will endeavour to notify users via email or through a notice on the platform. However, it is your responsibility to check the terms and conditions regularly.