Help Center
do111 Frequently Asked Questions
From opening an account to depositing money via bKash, claiming bonuses and responsible gaming — find answers to all your questions here.
Welcome to do111. On this page we have organised the most common questions from Bangladeshi players into five sections — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the answer you need, our support team is always ready via 24/7 live chat or email.
Account and Registration
To register at do111 you need an active mobile number, a valid email address and your full name. After creating your account you may be asked to submit a copy of a valid national ID card or passport for identity verification. All information must be accurate and your own — providing false details may result in account suspension.
do111 is for people aged 21 and above only. Registration by minors is strictly prohibited. If it is found during age verification that a user is under 21, their account will be closed and any deposits will be returned.
No. Only one account per person is allowed. Creating multiple accounts using the same mobile number, email or banking details will result in those accounts being permanently closed and any accumulated bonuses being cancelled. If you have any issue with your account, contact us directly via live chat.
Click the "Forgot password?" option on the do111 login page. Enter your registered email or mobile number and a verification code will be sent to you. Enter the code correctly and set a new password. If you run into any trouble, contact live chat support — our team is active 24 hours a day.
Yes. do111 is fully mobile-friendly. You can create an account, log in, deposit, withdraw and play games all through the browser on any Android or iOS smartphone. A full experience is available without downloading a separate app.
Deposits and Withdrawals
Deposits via bKash are generally instant — meaning funds are added to your do111 account within a few seconds to a few minutes at most. Bank transfers may take slightly longer. If your balance has not arrived within 30 minutes, contact live chat with your transaction ID.
The minimum deposit amount at do111 is ৳500 and the minimum withdrawal amount is also ৳500 — this applies to all methods including bKash, Nagad, Rocket, Upay and bank transfer. A low limit has been set so that players at all levels can participate with ease.
Yes, completely safe. do111 uses SSL encryption, so transactions via Nagad and all other payment methods are secure. Do not share your account details with anyone and only transact through the official do111 site.
The withdrawal process at do111 is generally completed within 15 minutes to 2 hours. If account verification has not been completed or a special review is required, it may take a little longer. Complete your account verification in advance for faster withdrawals.
do111 does not impose any transaction fees of its own. However, your mobile banking service (such as bKash or Nagad) may apply a small charge according to its own rules. Fees from the relevant bank may also apply for bank transfers.
Yes. do111 currently supports bKash, Nagad, Rocket and Upay as well as bank transfer. The minimum deposit and withdrawal for each method is ৳500. Go to the payment page, choose your preferred method and follow the instructions.
Games and Rules
For BPL match betting at do111, go to the cricket section, select an ongoing or upcoming BPL match, then choose your preferred market (match winner, top batsman, over/under, etc.). Enter your stake and confirm. Live betting is also available while the match is in progress.
Yes. All slot games at do111 run on Random Number Generator (RNG) technology, which makes the outcome of every spin completely independent and unpredictable. Games from all providers including Pragmatic Play, PG Soft, JILI and Spribe are regularly verified by third parties.
RTP (Return to Player) is a theoretical figure that shows how much a game pays back over the long term. A higher RTP means a greater chance of returns over time, but it does not guarantee results in a single session. Each round is determined by RNG, so previous results do not affect future ones.
No. do111's live casino runs directly in the browser — no separate software or plugin is needed. A stable internet connection and an updated browser are enough. You can play with real dealers at Evolution Gaming and Ezugi powered tables directly from your mobile or PC.
Yes. do111 offers live betting on the T20 World Cup, IPL and other international cricket tournaments. Odds update in real time during the match and multiple betting markets are available. You can place a bet at any time as long as you have a balance.
Bonuses and Promotions
do111 offers new members a 150% first deposit bonus up to ৳20,000. That means if you deposit ৳10,000 you will receive an additional ৳15,000 in bonus funds. A 20x wagering requirement must be met for this bonus. To claim the bonus, make your first deposit after registering.
A 20x wagering requirement means the bonus amount must be wagered 20 times before it can be converted to cash. For example, if you receive a ৳5,000 bonus you will need to complete a total of ৳100,000 in bets. This requirement can be met on slots and other games. Full terms and conditions are available on the terms page.
The do111 VIP program has three tiers — Bronze, Silver and Gold. By playing regularly and increasing your betting activity you will naturally move up to higher tiers. Weekly cashback is up to 0.4% at Bronze, 0.8% at Silver and 1.2% at Gold. Higher tiers also come with special offers including priority support.
The wagering requirement for the welcome bonus generally has to be met on slots and casino games. However, do111 often runs betting-specific promotions during cricket seasons (such as during BPL or IPL). Check the promotions page regularly or ask via live chat for current offers.
Yes. The VIP weekly cashback is automatically added to your account each week at the rate set for your VIP tier. It is calculated based on your net losses for that week. No application is needed.
Security and Responsible Gaming
Yes. do111 uses SSL encryption technology to keep all personal and financial information secure. In line with our privacy policy, your information is never sold to third parties. Visit our privacy policy page for more details.
do111 strongly believes in responsible gaming. If you feel that play is getting out of control, visit our responsible gaming page. There you will find options to set deposit limits, take a temporary break and self-exclude. You can also seek help through live chat.
To activate self-exclusion, contact us via live chat or email [email protected] and make a self-exclusion request. You can deactivate your account for a specific period or permanently. Please refrain from creating a new account during this period.
Yes. As part of the responsible gaming tools, you can set a limit on how much you can deposit per day or per week. A cooling-off period of 24–48 hours generally applies before this limit can be changed. Visit the responsible gaming page for more details.
Yes. do111 strictly follows a 21+ age policy. Age is verified during registration and proof of national ID or date of birth may be requested if needed. If a family device is used, parental control software is recommended.
do111's support team is active 24/7 on live chat in Bengali. Click the live chat option inside the site and ask your question directly. For email contact, use [email protected]. Phone or WhatsApp support is not currently available.
Still have questions?
Our Bengali-speaking support team is with you 7 days a week, 24 hours a day — get instant help on live chat.
Direct Support
Contact Us
Live Chat
Click the live chat button inside the site. Talk in Bengali, get an instant response — active 24/7.
Email Support
For detailed issues, email us: [email protected] — replies are usually sent within a few hours.
Terms & Conditions
To read the full rules on bonuses, payments and accounts, visit the Terms & Conditions page.